BANK IN PANAMA

Business Automation (IBM-BPM UiPath) at a Bank in Panama.

Challenge

Our client, one of the newest banks in Panama and one of the fastest growing thanks to an aggressive expansion strategy that hinges on the early adoption of technologies, needed to set up a process for the launch of a new card service.

A BPM workflow was needed that would use the latest BPM technology while interacting seamlessly with existing processes and workflows already in place at the bank.

Action

As BeeckerCo is based in Mexico, a near-shore solution was implemented. A Project Manager travelled to carry out process analysis and suggest the best solutions (always available for the client). He was supported by BeeckerCo’s CMMI2-certified Process Factory in Mexico, where the new workflows were created and implemented in the client using a virtual private network.

The highest security standards were used for dealing with client information off-site (ISO/IEC 27001 compliant). While on-site, the Project Manager also proposed improvements in existing related processes.

Results

The client successfully launched the new product. The project not only created the required workflow for this purpose but also improved related existing processes. through the use of a single toolkit that encompassed several processes.

By using the latest version of IBM-BPM tools, client-side human services were implemented, improving int this way overall performance.